Introduction
At FlexMate, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and easy return and exchange process. Please read our policy below for more information.

1. Eligibility for Returns and Exchanges
1.1 Time Frame: Items can be returned or exchanged within 14 days of receipt.

1.2 Condition of Items: To be eligible for a return or exchange, items must be unused, in their original condition, and with all original tags and packaging. Products that have been used, damaged, or altered are not eligible for return or exchange.

1.3 Non-Returnable Items: Certain products, including cosmetics, personal care items, and discounted items, may be non-returnable for hygiene or safety reasons. Please check the product description for more details.

2. How to Initiate a Return or Exchange
2.1 Contact Us: To initiate a return or exchange, please contact our customer service team at info@flexmatestore.com or call us at +971 52 220 2268. Please provide your order number, item details, and reason for the return or exchange.

2.2 Approval: Once your request is received, we will review it and notify you of the approval or rejection of your return or exchange. If approved, we will provide instructions on how to proceed.

3. Return Shipping
3.1 Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item received).

3.2 Packaging: Please ensure that the item is securely packaged to avoid any damage during transit. FlexMate is not responsible for items lost or damaged in return shipping.

4. Refunds
4.1 Processing Time: Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within [number] business days, and a credit will be applied to your original method of payment.

4.2 Shipping Charges: Original shipping charges are non-refundable.

5. Exchanges
5.1 Product Availability: Exchanges are subject to product availability. If the desired item is not available, we may offer a similar item or a refund.

5.2 Exchange Process: If you wish to exchange an item, please contact us with the details of the product you want to exchange for. We will provide instructions for sending back the original item.

6. Damaged or Incorrect Items
6.1 Reporting Issues: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or a refund at no additional cost to you.

7. Contact Information
If you have any questions about our Return and Exchange Policy, please contact us:

Email: info@flexmatestore.com
Phone: +971 52 220 2268